Terms And Conditions

Terms and Conditions

AusTV, located at PO BOX 518, Civic Square ACT 2608, Australia (hereinafter referred to as "AusTV" or "we"), has developed the application "AusTV" which includes an iOS app, Android app, and a web app. This application can be downloaded at https://austv.io and other domains, or used online. Before using the services offered by AusTV, please carefully review these Terms and Conditions. The AusTV application is an electronic program guide (hereinafter referred to as "EPG") that provides users with information on Australian TV programs based on their location. The service is global, but it only supports Australian TV EPG data and is compatible with iPhone, Android, iPad, and iPod touch devices that have iOS 8.0 or later and Android 8 or later installed. If you have any questions or concerns regarding the terms of use for AusTV, please send an email to hello@austv.io.

Scope And Application

These Terms and Conditions apply to all services, products, and content created and provided by AusTV. They describe the contractual relationship between you and AusTV and are intended for both end-customers and companies. End-customers are individuals who enter into legal transactions for purposes that cannot be attributed to their commercial or self-employed professional activities. Businessmen are individuals, legal entities, or legally capable partnerships that exercise their commercial or self-employed professional activities when entering into legal transactions. These terms apply to both registered and unregistered users of AusTV products and services.

Data back-up

The data of each registered user is constantly backed up to the Amazon Web Services Cloud and is accessible on all AusTV platforms. To ensure the secure transfer of data during synchronization and backup, we use the trusted infrastructure of Amazon Web Services. You can learn more about their security processes at Amazon. Sensitive and private data exchanges between the website/mobile app/web app and its users occur over a SSL secured communication channel, which is encrypted and protected with digital signatures.

General use of AusTV service:

The AusTV iOS and Android apps can be used with or without a registered AusTV account. Creating an AusTV account is free and allows for settings and data to be synced between devices. When you log in through your Facebook, Google, or Apple account, the only information we collect is your email, name, and gender. You are solely responsible for maintaining the confidentiality of your password. Do not share your password or allow third parties to access it. If you suspect that your password has been lost or misused, or if you become aware of any unauthorized use of your password, you are obligated to notify us immediately by sending an email to hello@austv.io. AusTV is available for use ("system uptime") 24 hours a day, 365 days a year, with a minimum 97% average availability for the year. In the event that maintenance is required and AusTV is unavailable for maintenance purposes, we will notify you in a timely manner. We will not be responsible for downtime related to the internet or network, including downtime during which AusTV cannot be accessed due to technical or other problems outside our control, such as natural disasters or the fault of third parties. The view counts displayed in the AusTV Trending Searches and Trending Programs features are not actual view counts. The algorithm that generates these view counts may increase the numbers proportionally. AusTV does not guarantee the accuracy of the EPG data, images, titles, descriptions, start and end times, or any other EPG-related information. AusTV system will periodically check and delete accounts and account/device related data if the AusTV app had not been used on a user device after a certain period of time. This includes, but is not limited to, account and device information stored on our servers including device and account settings.

Rules of use

The User shall observe all applicable laws and regulations of Australia while using the AusTV platform. The User shall not enter or disseminate any data or content that violates any law or infringes upon any third-party rights, including but not limited to industrial rights, copyrights, and other intellectual property rights. The User assumes full responsibility for the data and content they provide through the use of AusTV. The provider of AusTV shall not be held responsible for the accuracy or suitability of any content provided by the User. In the event that the User breaches these obligations, the provider of AusTV shall have the right to terminate the User's access to the platform. The provider of AusTV also reserves the right to remove any illegal content from the platform. If the User becomes aware of any illegal or unauthorized use of AusTV, they must promptly report such use to the provider via email at hello@austv.io.

Auto-renewable Subscriptions and In-app Purchases

AusTV is available for free download. To access premium features and remove in-app advertising, the User must purchase the AusTV Plus in-app purchase. AusTV Plus is available as a one-time purchase, a monthly subscription, a quarterly subscription every three months, and a yearly subscription. Subscription prices are subject to change without notice.

Auto-Renewable Subscriptions through the Apple App Store

The following terms and conditions apply to the use of auto-renewable subscriptions purchased through the Apple App Store:

Payment for the subscription will be charged to the User's iTunes Account upon confirmation of purchase
Subscriptions will automatically renew unless auto-renewal is turned off at least 24 hours prior to the end of the current period
The User's account will be charged for renewal within 24 hours prior to the end of the current period, and the renewal price will not increase
Subscriptions may be managed and auto-renewal may be turned off by the User in their Account Settings after purchase
Any unused portion of a free trial period, if offered, will be forfeited when the User purchases a subscription to that publication.

Auto-Renewable Subscriptions through the Google Play Store

The following terms and conditions apply to the use of auto-renewable subscriptions purchased through the Google Play Store:

Payment for the subscription will be charged to the User's Google Play Store Account upon confirmation of purchase
Subscriptions will automatically renew unless auto-renewal is turned off at least 24 hours prior to the end of the current period
The User's account will be charged for renewal within 24 hours prior to the end of the current period, and the renewal price will not increase
Subscriptions may be managed and auto-renewal may be turned off by the User in their Account Settings after purchase
Any unused portion of a free trial period, if offered, will be forfeited when the User purchases a subscription to that publication.

Refund Policy

It is not the policy of AusTV to provide refunds for in-app purchases made for AusTV Plus subscriptions or the one-off purchase.

In-App Advertisements

The AusTV app is supported through the display of in-app advertisements, which may include, but are not limited to, pop-up advertisements, native app advertisements, and sponsored advertisements. On iOS devices, advertisements may be disabled by purchasing the AusTV Plus in-app purchase or subscription.

Liability for Defects

AusTV shall only be liable for defects in the AusTV app. A defect shall be considered to exist if it materially interferes with or restricts the intended use of the app by the user. The user shall promptly notify AusTV at hello@austv.io in the event of a material defect. The user shall not be entitled to any damages arising from any defect existing prior to or at the time of the agreement, or arising thereafter, or as a result of any event for which AusTV is not responsible.

Intellectual Property

All AusTV products and services, as well as specific features and functionality, are the property of AusTV and are protected by international copyright and intellectual property laws.

Links to third party services

AusTV's website, iOS, Android, and web apps may contain links to third-party sites or services that are not owned or controlled by AusTV. AusTV has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. The user is advised to read the terms and conditions and privacy policy of any third-party site visited.

Changes to this Terms and Conditions

AusTV reserves the right to modify these Terms and Conditions at any time. The date of the latest revision will be indicated at the bottom of this document. The user is responsible for regularly reviewing these terms to stay informed of any changes.

Termination of agreement

The user may terminate this agreement and their account at any time by notifying AusTV at hello@austv.io. The user must then uninstall the AusTV app from all devices and their account, along with all related information, will be deleted by the system after a specified period of time.

Your acceptance of these terms

By accessing or using any of AusTV's services or products, including, but not limited to, visiting the website, downloading and using the AusTV iOS and Android app, or registering as a user on the iOS/Android or web app, the user agrees to be bound by these Terms and Conditions and the Privacy Policy (available at https://austv.io/privacy-policy).

This document was last updated February 2023.